The bug on Gmail that caused an unpleasant awakening for thousands of users yesterday morning has been fixed: assurances are coming from Google.
Yesterday, hundreds of thousands of Gmail accounts were found to be empty: contacts, emails, and conversations disappeared due to a bug in Gmail.
The situation, continuously monitored via the Google Apps Status Dashboard, has seen a resolution that – fortunately – did not cause the total loss of content from the affected accounts, as Google clarifies. In a few more hours, all emails, chats, and attachments should be available again. Although the cause of the Gmail bug has been understood and steps have already been taken to remedy it, a few more hours are needed to speak of a complete resolution.
What happened to the Gmail mailboxes affected by the bug?
From Google headquarters, it is reported that the problem was caused by the propagation of an update that evidently had a bug in some modules.
This caused the well-known issues of content loss or even inability to access, fortunately only in (relatively) few accounts, as the first reports of Gmail malfunction occurred before the update had reached all affected machines.
Having ascertained the situation, Google technicians immediately interrupted the update process, proceeding to resolve the problem.
In this regard, the Google press office – which we contacted by phone – informs us that the affected Gmail accounts were not 0.08% but only 0.02%, therefore about 35,000 mailboxes, compared to much higher numbers being discussed yesterday.
While apologizing to users, Google states that all apparently lost emails and content will be gradually restored, thanks to the fact that regular Gmail backups are performed in Google labs on different machines than those hosting the mail accounts.
Be the first to comment