Slow but functional: Poste Italiane service points are back in operation after the problems of recent days. It took a week to restore the situation, and the Prosecutor’s Office is opening an investigation.
Poste Italiane servers are functional again: operations have been restored, however users are complaining about slow processes.
After a very difficult week for both those who went to the counter and for the employees of Poste Italiane themselves, the situation is slowly returning to normal, with all service points in Italy restored. This does not mean that everything is regular, but that the network is functioning again.
Obviously, the issue cannot be dismissed as a temporary inconvenience: the Public Prosecutor’s Office of Rome and the Postal Police have opened an investigation file to shed light on the causes of the disruption, likely due to the migration of the Poste Italiane system to new servers.
The authorities intend to investigate the incident, determining whether it was a crash due to the machines (supplied by IBM) or human intervention which, at the moment, is even hypothesized to have been voluntary: it seems that investigators are not ruling out even a hacking action. Many avenues need to be carefully evaluated, given that the charge on the scales of justice would be, at a minimum, for interruption of public service.
Meanwhile, CEO Massimo Sarmi, while emphasizing the absolute availability and the diligent work performed, has more or less subtly pointed the finger at IBM, stating that the Poste Italiane system is not the cause of the problem.
We will continue to follow the story, hoping for a complete resolution of the Poste Italiane issue.
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