The latest offering from Apple, the iPhone 5, reportedly takes photos with purple reflections. The company denies the problem.
The first impressions of the iPhone 5 are starting to emerge, just days after its release in Italy.
As inevitably happens, attention is always focused on potential manufacturing defects, and this time there seems to be a rather evident one concerning the camera.
It appears that when aiming the iPhone 5 to take a photo, the resulting image sometimes shows purple reflections emerging from bright light sources.
The website Gizmodo first raised this issue: a reader, Matt Van Gastel, reported contacting Apple customer support via email to flag the problem, convinced that sending an update could eliminate the “purple” effect on photos. Otherwise, the only acceptable alternative would have been, of course, to replace the newly purchased iPhone 5 if it were a manufacturing defect.
To his great surprise, Matt reported that he initially received a complete denial of the issue, which was not accepted as a problem at all.
Later, he was reportedly told that the purple flare effect on photos “is normal“.
The resolution to the problem, according to Matt Van Gastel, is seemingly straightforward but not definitive: as he reported, Apple support allegedly suggested avoiding direct shots of light sources when taking photographs.
It is unclear whether this defect is due to the new sapphire crystal glass. This is indeed the major difference between the camera of the new iPhone 5 and the cameras of previous models, on which no similar issues have been reported.
Therefore, Apple’s official and unequivocal response to this defect remains unclear.
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