The Aruba web farm is affected by a fire outbreak and many Italian websites are taken offline. The restoration of the situation is very slow and takes many hours. The Italian web community is questioning the damages and security.
From the early hours of today, April 29, many Italian websites became unreachable, including all those of FullPress Agency (FullPress FullTravel FullSong FullTel) which became reachable again only at 17:07 after being down since 4:42 last night.
Anyone managing one or more websites knows the first checks to perform when a website does not open. Once it is confirmed that the problem is not one’s own connectivity since some sites do open, the second check involves sending a ping to the server where the domains reside. The lack of server response immediately suggested a problem in the web farm which, in this case, is that of Aruba.
What better solution than to open a ticket on Aruba’s website, the service provider? And here is the first surprise. Even Aruba’s website was unreachable. So, the extrema ratio suggested calling the number provided by Aruba to dedicated server renters. The tututu repeated after dialing the number clarified the situation quickly. There was no way to contact Aruba. So? Between disappointment and frustration, here appears the solution Google.
What does Google have to do with Aruba? Absolutely nothing, yet by typing the search word “Aruba” into the search engine that doesn’t know the word “down,” real-time results appeared. Thanks to Twitter and Google, I discovered that Aruba’s web farm had a fire outbreak and the web farm’s security system “cut the electricity” to the entire web farm. The information came directly from Aruba, which used Twitter to inform the unaware and angry website managers. Unfortunately, the unilateral information produced only 9 tweets (while followers multiplied as the minutes passed), few for those who entrusted Aruba with the fate and business of their company.
And now who will compensate the significant damages to Italian companies that for over twelve hours, while part of Europe was about to watch the wedding of the year between the British monarchists William and Kate (in full Big Brother style which, unfortunately, set a precedent), could not earn what for many is the “daily bread”? Let’s see what Aruba will do, if it manages, for once, to go beyond the official apologies which are important but neither represent the bread nor the side dish.
Meanwhile, Codacons has made itself available to initiate a Class Action to protect those who suffered damage from the blackout.
Pubblicato in Digital Tools
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